The Grand Hotel
Welcoming All

Accessibility Statement

The Grand Hotel is committed to ensuring that our property and this website are accessible to all guests, including people with disabilities.

Our property

We offer ADA-accessible guest rooms and villas, including accessible two-queen rooms, an accessible king villa, and an accessible premier fireplace suite. Please contact us before your stay so we can ensure your needs are met.

Digital Accessibility Compliance Guidelines and Goals

We follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities. In accordance with WCAG 2.1 AA-Level Compliance, our website strives to meet four core principles known by the acronym POUR:

  • Perceivable — information and interface components are presented in ways users can perceive, including text alternatives, captions, and sufficient color contrast.
  • Operable — interface components and navigation are operable, including full keyboard access and enough time to read and use content.
  • Understandable — information and the operation of the interface are clear, readable, and predictable.
  • Robust — content is robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies.

We continually work to improve the experience for every visitor and to maintain conformance with these standards.

Conformance status

This website aims to conform to WCAG 2.1 Level AA. “Partially conformant” means that some parts of the content may not yet fully conform; we are actively working toward full conformance. This statement was last reviewed in June 2026.

Ongoing monitoring

We run automated accessibility checks (axe-core, pa11y, and Lighthouse) on every release to catch regressions, and we periodically conduct manual reviews. Automated testing has known limits, so we welcome feedback from people who use assistive technologies.

As evidence of this work, you can view our latest accessibility test report.

Reporting a barrier & feedback

If you encounter any difficulty using this site, need help with a reservation, or want to report an accessibility barrier, please contact us — we treat accessibility issues as a priority:

We aim to respond to accessibility feedback within 3 business days. If you need information from this site in an alternative format, let us know and we will provide it.